If you register for a course at VIVICPR and find that it’s not a perfect fit, please send a cancellation request by email to support@vivicpr.ca from the same email address you used to register.

1. Change or Reschedule Requests

• We require at least 5 days’ notice prior to your scheduled class for any changes to your reservation.
• A $35 (+tax) administration fee applies if any change is requested within 5 days of the scheduled course.
• You are allowed one opportunity to reschedule your booking.
• No refunds for cancellations within 120 hours (5 days) of the scheduled class.

2. Verification for Cancellation Requests

If your cancellation request is sent from an email address other than the one used for registration, we may request additional information, including but not limited to:

• Registered email address
• Last four digits of the credit card used
• Billing date or transaction details

3. Online Learning Component

The fee associated with the online digital learning component is earned upon enrollment and the granting of access to the course materials. Because digital content is immediately accessible and cannot be returned, this portion of the training fee is non-refundable, regardless of whether the participant:

• Completes or does not complete the online modules;
• Attends or does not attend the in-person training;
• Arrives late or misses any portion of the training;
• Successfully or unsuccessfully completes the practical assessment;
• Passes or fails the course or certification requirements; or
• Chooses to withdraw from the program for any reason.

4. PALS and ACLS Deposits

• Deposit payments for PALS and ACLS courses are non-refundable.
• Deposits are used to purchase access keys for online materials, assign instructors, and cover rental and material costs for your class.

5. Refund Eligibility

Refunds will only be considered in the following circumstances:

• The training provider cancels the course and no reasonable alternative date is offered.
• A refund is required by applicable consumer protection law.
• Other exceptional circumstances approved in writing by management.

If a refund is approved, the non-refundable fee for the online digital learning component will be deducted from any refund amount.

6. Refund Process

• Refund requests are typically processed within 10 business days after approval.
• Refunds are issued through the same payment method used for the original transaction.
• All transactions include processing and service fees. VIVICPR does not refund these fees when a payment is refunded.

7. Policy Updates

VIVICPR reserves the right to update or modify this policy at any time. Any updates or changes take effect when posted on our website.